Shipping Plicy

Thank you for choosing YI YUN JEWELRY (operated by Guangzhou Yiyun Technology Co., Ltd.). This Shipping Policy outlines the terms and conditions for the delivery of your jewelry purchases from our official website yiyunshoushi.com. By placing an order, you acknowledge that you have read, understood, and agreed to these terms.

1. Order Processing Time

All standard jewelry orders are processed within 1-2 business days (excluding weekends and public holidays) after successful payment confirmation. For customized jewelry (e.g., engraved pieces, resized items, or custom-designed styles), the processing period will be extended to 5-7 business days due to additional craftsmanship requirements. You will receive an email notification if there is any unforeseen delay in processing your order.

2. Shipping Methods & Delivery Duration

We partner with reliable international courier services to ensure safe and timely delivery of your orders. Once your order is dispatched, a shipping confirmation email containing a valid tracking number will be sent to your registered email address, allowing you to monitor the delivery progress in real-time.
Estimated delivery durations vary by destination region (from the date of dispatch):
  • North America & Europe: 3-7 business days
  • Oceania & Southeast Asia: 4-8 business days
  • Other regions: 7-12 business days
Note: The above are estimated times only and may be affected by customs clearance, peak seasons, or unforeseen circumstances. We are not liable for delays caused by factors beyond our control.

3. Shipping Fees

Shipping fees are calculated based on your order weight, destination country/region, and selected shipping method. The exact shipping cost will be displayed at the checkout page before you complete the payment.
Free international shipping is offered for orders with a total amount exceeding [XXX] (please replace [XXX] with specific amount). This offer is applicable to standard shipping methods only and excludes customized products.

4. Customs & Duties

Your order may be subject to customs duties, taxes, or other fees imposed by the destination country/region. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. We do not have control over these fees and cannot predict their exact amount.
It is recommended that you check with your local customs office for detailed information on applicable duties and taxes before placing an order to avoid unexpected costs.

5. Packaging & Insurance

All jewelry products are carefully packaged in shock-resistant and secure packaging to prevent damage during transit. We provide basic shipping insurance for all orders, which covers loss or damage of the package during delivery. If you receive a damaged or lost package, please contact our customer service within 3 days of the delivery date and provide relevant evidence (e.g., photos of the package, tracking records) for processing.

6. Contact Us

For any questions about shipping, please contact us via:
  • Email: wrgu8275@hotmail.com
  • Phone: +86 18085014592